Comprehensive Guide of Cox Internet Services

Tue, Jan 31, 2023 8:18 AM Internet Bundles Broadband Deals

Cox Internet Services' mission since its inception in 1962 has been to provide families with the television, internet, home phone, and security services they need. Cox is one of the biggest internet service providers in the United States, serving more than six million subscribers in 18 states. Internet, TV, home phone, and Homelife are all included in the Cox package.

Internet Plans

Cox provides cable internet access with a variety of plans. Since you can choose from a range of plans, it's even more economical because you can get exactly what you need. Internet speeds range from 10 Mbps to 1 Gigabit per second.
Cox Internet Service is excellent value for money for its internet service, which includes 650,000 WiFi hotspots. There is also a 30-day no-fee termination period; if you cancel after that time, you will be charged up to $120 in fees.
Cox internet is the best for streaming content, according to Nielsen Data. Customers may take advantage of a variety of benefits offered by the internet service contracts, including:

- More than 650,000 WiFi hotspots are available throughout the country*.
- Display and control all linked devices with the Panoramic WiFi App.
- Panoramic WiFi Pods are available to help ensure a stable internet connection.
- Cox Security Suite, driven by McAfee, provides unrivaled online protection.
- WiFi hotspot access is only possible with Cox Internet Preferred 150 internet service or higher.

For only $29.99 a month, Cox Internet Starter 10 offers stable 10 Mbps download speeds. Customers can also opt for the Gigablast alternative, which offers blazing-fast 1 Gbps download speeds for just $99.99 per month.

All internet plans come with a 1 TB data limit, with an additional 0.5 TB of data available for $30 per month. Extra data will be made available if consumers use up their allocated data. Customers will, however, be paid $10 for every 50 TB of additional data used.

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Cox Internet Starter 10
$29.99/mo.
Speed: 10 MBPS
Data Cap: 1TB

• Surfing the web
• Email

Cox Internet Essential 50
$39.99/mo.
Speed: 50 MBPS
Data Cap: 1TB

• Email
• Browsing for three to five devices

Cox Internet Preferred 150
$59.99/mo.
Speed: 150 MBPS
Data Cap: 1TB

• Browsing for five or more devices
• Video streaming

Cox Internet Ultimate 500
$79.99/mo.
Speed: 500 MBPS
Data Cap: 1TB

• Video streaming
• Gaming
• Multiple devices

Cox Gigablast
$99.99/mo.
Speed: 940 MBPS
Data Cap: 1TB

• Heavy streaming and gaming for multiple devices

Cox TV

With Contour TV, Cox TV solutions carry home entertainment to the next level. Customers can use the Voice Remote to control all of their favorite streaming apps, live TV programs, and on-demand options with Contour TV. The Cox TV Starter kit, which includes more than 75 channels, starts at just $25 a month.

Cox Phone

Cox Voice's 100 percent wireless home phone services include crystal-clear HD calling. Cox takes home phones into the twenty-first century with the Voice Anywhere App, which allows you to use your mobile phone as a home phone. For just $29.99 a month, you can easily block robocalls, call the people who matter most with Speed Dial, and keep the entire family linked with unlimited calling in the United States, Canada, and Mexico.

Cox Homelife

Cox Homelife is a smart home automation and security solution that keeps families secure. For those looking to update their homes, Cox offers a wide range of smart home appliances, including smart plugs, lights, thermostats, and door locks. Cox also offers a full range of security monitoring solutions, including HD cameras and motion sensors, as well as door/window sensors and carbon monoxide detectors. At home, you'll find:

Energy/Lighting: By scheduling from your computer, you can achieve energy-efficient lighting and HVAC service.

Home Monitoring: When you're away, receive automatic text alerts when someone opens the door to your house or watches video footage from your computer.

Safety: When there's a break-in, fire, carbon monoxide leak, or flood in the house, professional surveillance warns you 24 hours a day, 7 days a week.

Packages from Cox Homelife Automation start at just $29.99 per month. Customers can combine Smart Home and Security for $54.99 a month. Cox Homelife Security is a service provided by Cox Communications.

Cox Bundle Plans

Cox makes it simple to bundle your internet service with other home services such as cable TV, home phone, and security.

Cox Internet and TV Bundles

Internet and TV Bundles
Starting at $89.99 /mo for 12 months

Plans Include

Internet speeds up to 940 Mbps
TV service includes over 140+ channels
Bronze, Silver, Gold, and Platinum options with added features at each level

Cox Internet, TV, and Home Phone Bundles

With Cox's TV, internet, and phone package, the more you buy, the more you save. To take advantage of the special savings, you must sign a two-year contract.

Internet, TV, and Phone Bundles
Starting at $89.99 /mo for 24 months

Plans Include

Internet speeds starting up to 940 Mbps
TV service includes over 140+ channels
Includes Cox Voice Premier with 13 special calling features
Bronze, Silver, Gold, and Platinum options with added features at each level

Cox Bundles with Cox Homelife

Homelife Automation and Security from Cox allows you to monitor your lights and appliances from your phone and receive notifications when doors and windows open. A live surveillance feed is also available from the cameras. A smoke and heat detector, a carbon monoxide sensor, or a glass break sensor may all be included.

Homelife Bundles
Starting at $109.99 /mo for 24 months

Plans Include

Internet speeds starting up to 940 Mbps
TV service includes over 140+ channels
Includes Cox Voice Premier with 13 special calling features
Features home security and automation equipment and services

Cox Customer Satisfaction Ratings

Cox has a mixed record of customer loyalty.

For 2020, the American Customer Satisfaction Index (ACSI) predicts a score of 62.

Customers offer Cox a one-star rating from the Better Business Bureau (BBB). On Consumer Affairs, Cox internet earned just one out of five ratings.

Cox internet customer service FAQ

What if I don't like my Cox service once I have it?

For all new service activations, Cox offers a 30-day money-back guarantee. They will refund you if you are not fully pleased with the TV, internet, or home phone services you have purchased.

Does Cox have good customer tech support?

Cox's technical support team is available 24 hours a day, 7 days a week to assist with urgent technical problems. For time-sensitive solutions to keep your systems running, contact the support team at any time of day or night.